Reviews For Sport Clips Haircuts of Frisco Legacy & Lebanon

For Clients that have visited Sport Clips Haircuts of Frisco Legacy & Lebanon recently, we are requesting your feedback in one of two ways:

  1. If you have a receipt and would like to submit your feedback directly to the store (and possibly receive a follow-up response), please click here.
  2. If you would like to share your experience so that other potential Clients can find out more about Sport Clips Haircuts of Frisco Legacy & Lebanon, please click the "Write A Review" button on this page. You can even choose which category to review - Haircut, Stylist, Product, Service and Overall Experience. We can't wait to find out what you have to say - and we certainly hope to see you again soon!

NOTE: To authenticate the validity of the review, a valid email address is required and only reviews containing valid email addresses will remain posted. The email address will not be displayed with the review or visible to the public. To access our Reviews Policy, please click here.

Write a review

1 rating

I usually don't write reviews like these but this definitely needs to be brought to the attention of people who own and run this place. I used to go to this location back when it opened up and two years into opening this place the hair stylists that they were hiring to work there was really low class. I stopped going there a few years ago when I saw a hair stylist got into a heated argument with a customer. I always wondered why would someone do that. I went back after years to this place a month ago to get my son's hair cut and the store manager is the one that cut his hair and she was very nice. I even went the same day to get my haircut as well and was pleasantly surprised with the service. I wanted to give this place a shot and go here since their location is very close to where I live. I went back again a couple of weeks later and this time it was exactly the opposite experience. I got a little trim and cleanup and the lady that cut my hair was this African American ( she said she was the assistant manager). She was talking more and focusing on her work less. She messed up my back trim and it was crooked. I tried to explain it to her and she didn't get it. I decided to leave the place and got back another day to get that fixed with the store manager but unfortunately she was not working and the same African American ( Asst Manager) was working. When I said I needed my hair fixed she was really rude but another stylist was kind enough to fix the problem. The African American Asst manager was still bickering about why the other person took care of it and she wanted me to wait an hour before she finished everyone. After this I did call the store to leave a message for the Manager she basically hung up the phone. I did call the Corporate Office of Sports Clip and complain about my experience and it looks the same owner owns both the Sports Clips in Frisco. I am yet to get a phone call from either the Store Owner or the Manager at this location. I am sure mistakes happen but there is a way to resolve it. I will never go to this location. Two Strikes and OUT.

1 rating

I was told a 15 minute wait tonight at 6?0. Watched 2 employees and a corporate (?) manager tonight talk to each other about negative guest experiences in front of us for 30 minutes while one employee cut one of 3 waiting clients hair. Finally walked out after 30 minutes not wanting to waste my evening. Inexcusable customer service.

2 rating

I've tried this place twice now. Typical haircut, #2 on the sides and scissors up top. First time the stylist talks about money problems the whole time and asked for a tip in cash before she was even finished. Second time, stylist rushed through like she was in a hurry. Even the wash was over in about 2 minutes. Didn't even offer a mirror to look when she was finished! I'm going for the experience, not just the haircut. Slow down, don't make customers uncomfortable. Unfortunately, I'm gonna have to find another place to go.

Rated 1.2 out of 5.0 based on 5 Client reviews

1
Vic G. | March 4, 2019 Google

"I usually don't write reviews like these but this definitely needs to be brought to the attention of"

1
GoHawks | February 19, 2019 Google

"I was told a 15 minute wait tonight at 6?0. Watched 2 employees and a corporate (?) manager tonight "

2
Cass B. | January 15, 2019 Google

"I've tried this place twice now. Typical haircut, #2 on the sides and scissors up top. First time th"

1
Lance D. | December 7, 2018 Service

"Why would you give someone the option to check in online then continue to take people who are signin"

1
Branch W. | November 14, 2018 Haircut

"I went in there and got a haircut and whiel there Vanessa my stylist I asked her to give me s quarte"